📒 Service Quality by Stephen Walter Brown

Genre : Business & Economics
Publisher : Lexington Books
ISBN_10 : 0669211524
Copyright Year : 1991
File Format : All Formats
File Download : 350
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To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.

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Genre : Business & Economics
Publisher : Gower Publishing, Ltd.
ISBN_10 : 0566085380
Copyright Year : 2004
File Format : All Formats
File Download : 160
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Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.

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Genre : Business & Economics
Publisher : The Stationery Office
ISBN_10 : 9780113310494
Copyright Year : 2007-05-30
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File Download : 221
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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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📒 Service Life Of Drainage Pipe by Lester H. Gabriel

Genre : Culverts
Publisher : Transportation Research Board
ISBN_10 : 0309061113
Copyright Year : 1998
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File Download : 39
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"The synthesis describes the current state of the practice regarding state transportation agency standards and strategies that determine and define the service life of drainage pipe. Information for the synthesis was collected by surveying state transportation agencies and by conducting a literature search."--Avant-propos.

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Genre : Business & Economics
Publisher : Edward Elgar Publishing
ISBN_10 : 1847205267
Copyright Year : 2007-01-01
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File Download : 504
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'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.' – James E. Pratt, Growth and Change Service activities are now acknowledged as key players in economic development, societal change and public policy worldwide. This exciting Handbook not only contributes to ongoing conceptual debates about the nature of service-led economies and societies; it also pushes back the frontiers of current critical thinking about the role of service activities in urban and regional development and the important research agendas that remain to be addressed. Drawing on both theory and case studies, the contributors are international experts who have written original and stimulating chapters from a number of different disciplinary perspectives. Each chapter seeks to raise awareness of, and to provoke debates about, the opportunities and challenges presented by the shift to service employment. Providing a truly interdisciplinary analysis, The Handbook of Service Industries will be invaluable to scholars specializing in services research, as well as students and researchers in the areas of economics, geography, business and management, sociology, public policy and planning. The policy-making community will also find the Handbook a relevant and useful resource.

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Genre : Customer services
Publisher : Heinemann
ISBN_10 : 0435451693
Copyright Year : 2003
File Format : All Formats
File Download : 322
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Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.

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Genre : Local transit
Publisher : Transportation Research Board
ISBN_10 : 9780309117425
Copyright Year : 2008
File Format : All Formats
File Download : 110
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Genre : Service industries
Publisher : Pearson Education India
ISBN_10 : 8177586734
Copyright Year : 2007-09
File Format : All Formats
File Download : 484
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Genre : Travel
Publisher : World Trade Press
ISBN_10 : 1885073410
Copyright Year : 1997
File Format : All Formats
File Download : 180
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U.S. exports of financial, entertainment, architectural, accounting, computer, and other services have more than doubled in the last seven years. Specifically addressing the needs of service exporters, this book covers issues such as marketing services vs. merchandise, market research, export financing, international payments, breaking trade barriers, and more. Also included is a series of 20 industry-specific articles that give the how-to and where-to for exporting specific services.

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Genre : Business & Economics
Publisher : SAGE
ISBN_10 : 0761941584
Copyright Year : 2003-06-02
File Format : All Formats
File Download : 215
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This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the context of the frameworks and activities of various types of organization, such as financial services, tourism, charities and museums.

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